Right of Withdrawal

Cancellation & Return Policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Hamburger Tauwerk Fabrik GmbH & Co.KG, Schützenstr. 107, 22761 Hamburg,  info@htf-hh.com, Germany, Phone: 040-368079829) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or e-mail). You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising if you have chosen a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction unless explicitly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. We will bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

• The right of withdrawal does not exist for the following contracts:
• Contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

– To Hamburger Tauwerk Fabrik GmbH & Co.KG, Schützenstr. 107, 22761 Hamburg, info@htf-hh.com, Germany

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

Right of Withdrawal created with the Trusted Shops Legal Text Generator in cooperation with Wilde Beuger Solmecke Lawyers .

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